Your Tenancy
Keeping your home in good shape.
Everyone at the
Housing Society aims to provide our tenants with the highest
possible level of service. All tenants are provided with a Tenants'
Handbook which provides details of the services we
provide.
Section 2 of the Handbook provides further information on your
tenancy agreement or Equity Share Lease.
Repair and Maintenance
Maintenance of properties is carried out in
a number of ways:
Responsive - when a problem arises which
needs fixing. This might be an emergency or more routine.
Section 4 of the Handbook details the responsibilities of the
Society and those of the tenant together with advice on how to
report a report a repair and the 24 hour emergency service.
Planned - it is essential that properties
are maintained to a high standard. Refurbishment of kitchens and
bathrooms, relaying of driveways and replacement of windows and
doors fall into this category.
The Society is working towards achieving the Decent Homes
Standard for all the properties in its ownership. Regular surveys
are undertaken with the information from these used to decide which
properties should be included in the annual programme.
Programmed - this includes external
decoration which is needed on a regular basis. An annual
programme of external decoration is completed between April and
October each year.
Refurbishment - This is usually
(although not exclusively) when a property is empty as it is likely
to cause a great deal of disruption.
Gas Servicing and Maintenance - The
Society is responsible for ensuring that all gas heating and hot
water services are serviced annually. We monitor this very closely
to ensure the contractors comply with this requirement. Section 4
of the Tenants Handbook gives clear guidance on the work to be
included when a service is carried out together with contact
details of the contractor in the event of a breakdown.
Aids and Adaptations
These range from a grab rail being fitted in the bathroom or at
some external steps to the provision of a wet room. We insist on
the involvement of an Occupational Therapist to make sure that the
type of adaptation fitted is the most suitable for the particular
needs.
Transfers
There may come a time when a move is needed. This may be because
the property is no longer suitable or a change of location is
needed in order to be nearer family who are providing support.
Click here for details of the society's transfer
policy.
Looking After the Garden
£100 per year available to those who pay for assistance with the
garden because of age or infirmity. Contact the Property Section
for more information.