Your Tenancy

Keeping your home in good shape.

Everyone at the Housing Society aims to provide our tenants with the highest possible level of service. All tenants are provided with a Tenants' Handbook which provides details of the services we provide.

Section 2 of the Handbook provides further information on your tenancy agreement or Equity Share Lease.

Repair and Maintenance

Maintenance of properties is carried out in a number of ways:

Responsive - when a problem arises which needs fixing.  This might be an emergency or more routine.

Section 4 of the Handbook details the responsibilities of the Society and those of the tenant together with advice on how to report a report a repair and the 24 hour emergency service.

Planned - it is essential that properties are maintained to a high standard.  Refurbishment of kitchens and bathrooms, relaying of driveways and replacement of windows and doors fall into this category.

The Society is working towards achieving the Decent Homes Standard for all the properties in its ownership.   Regular surveys are undertaken with the information from these used to decide which properties should be included in the annual programme.

Programmed - this includes external decoration which is needed on a regular basis. An annual programme of external decoration is completed between April and October each year.

Refurbishment - This is usually (although not exclusively) when a property is empty as it is likely to cause a great deal of disruption. 

Gas Servicing and Maintenance - The Society is responsible for ensuring that all gas heating and hot water services are serviced annually.  We monitor this very closely to ensure the contractors comply with this requirement.  Section 4 of the Tenants Handbook gives clear guidance on the work to be included when a service is carried out together with contact details of the contractor in the event of a breakdown.

Aids and Adaptations

These range from a grab rail being fitted in the bathroom or at some external steps to the provision of a wet room.  We insist on the involvement of an Occupational Therapist to make sure that the type of adaptation fitted is the most suitable for the particular needs.

Transfers

There may come a time when a move is needed.  This may be because the property is no longer suitable or a change of location is needed in order to be nearer family who are providing support.  Click here for details of the society's transfer policy.

Looking After the Garden

£100 per year available to those who pay for assistance with the garden because of age or infirmity.  Contact the Property Section for more information.